New Updates to the 8x8 Platform for CX Help Teams Start Every Customer Conversation With Context
Business Wire•29/10/2026•10:27 ET
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Key Highlights
- ➤8x8 Agent Workspace adds Customer 360 with full interaction history in one view
- ➤8x8 AI Studio agents deploy across voice, SMS, WhatsApp, 8x8 Work, and web
- ➤8x8 JourneyIQ brings voice interactions across products onto one timeline
- ➤8x8 for Salesforce Chrome Extension preserves screen pop and interaction logging as Open CTI winds down
- ➤8x8 Engage adds Call as Company caller ID control for consistent business numbers
Expert Statements
Hunter Middleton, Chief Product Officer at 8x8, Inc.
“Customers expect whoever picks up, including an AI agent, to already know what came before”
Hunter Middleton, Chief Product Officer at 8x8, Inc.
“These updates make that the default, so when a customer reaches someone, the history is already in front of them. Customers now expect that continuity from every interaction.”
New Updates to the 8x8 Platform for CX Help Teams Start Every Customer Conversation With Context
New releases keep call records in the CRM, put a customer’s full history in one view, and let teams build an AI agent once and deploy it across many channels
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