Newrez Appoints Industry Veteran Jay Jones as Chief Servicing Officer to Lead Next Phase of Growth and Technology Transformation
Business Wire•03/11/2026•09:14 ET
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Key Highlights
- ➤Jay Jones appointed Chief Servicing Officer, effective immediately
- ➤Jones will oversee Newrez’s $879 billion servicing portfolio
- ➤ValonOS transition begins early 2027, targeting efficiency improvements
- ➤Newrez platform serves more than 4 million homeowners
Expert Statements
Baron Silverstein, President of Newrez
“Servicing is a foundation of our business, and bringing in someone of Jay’s caliber speaks to the importance we place on our platform and servicing team.”
Baron Silverstein, President of Newrez
“Jay understands what our servicing clients and homeowners expect from us, and as we move to ValonOS, he will help build the next era of our industry-leading servicing experience.”
Jay Jones, Chief Servicing Officer of Newrez
“Newrez has built a servicing business that clients trust and homeowners count on, pairing deep human expertise with strong digital capabilities. There is tremendous opportunity to build on that foundation and set a new standard in our industry for servicing excellence.”
Jay Jones, Chief Servicing Officer of Newrez
“My focus will be on supporting our servicing team, delivering for our clients, and serving homeowners throughout their homeownership journey. Our mission is to make home happen, and that doesn’t end at closing day.”
Newrez Appoints Industry Veteran Jay Jones as Chief Servicing Officer to Lead Next Phase of Growth and Technology Transformation
Newrez, a leading homeownership company and one of the country’s largest mortgage servicers, today announced the appointment of Jay Jones as Chief Servicing Officer, effective immediately.
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