NiCE Launches Next-Generation NiCE Cognigy to Accelerate Enterprise AI Agent Deployment and Orchestration
Business Wire•12/11/2026•08:00 ET
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Key Highlights
- ➤NICE launched next-generation NiCE Cognigy for faster enterprise AI Agent deployment and orchestration
- ➤AI Assist supports setup, testing and improvement across the AI Agent lifecycle
- ➤Reusable skills, tools and personas enable coordination across AI Agents and specialized sub-agents
- ➤Tracing provides visibility into AI Agent data, tools and decisions
- ➤Existing NiCE Cognigy customers receive the next generation without production changes
Expert Statements
Philipp Heltewig, Chief AI Officer, NiCE
“Great AI Agents come from teams that can spend their time on what the agent does for customers”
Philipp Heltewig, Chief AI Officer, NiCE
“AI Assist guides setup, testing and improvement. Skills built once work across every agent. Tracing shows every decision. We designed the next generation of NiCE Cognigy around that, so enterprises can scale AI Agents with the visibility and control production demands.”
Ian Jacobs, VP & Lead Analyst, Opus Research
“Enterprises get the most from AI agents when building, improving, and governing them are part of the same process. Reusable skills and AI assistance throughout the lifecycle can accelerate the path to production, while visibility into how agents make decisions gives organizations the oversight and control they need to operate confidently at scale.”
NiCE Launches Next-Generation NiCE Cognigy to Accelerate Enterprise AI Agent Deployment and Orchestration
Faster builds with AI Assist, reusable skills and full visibility into every decision
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