North American Automakers Transform Vehicles, Operations
Business Wire•12/10/2026•12:00 ET
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Key Highlights
- ➤Automakers shift from distributed ECUs to centralized computing platforms
- ➤Cloud-based data foundations unify engineering, manufacturing, sales and service operations
- ➤48 providers evaluated across five automotive and mobility service quadrants
- ➤Accenture, Capgemini, HCLTech, IBM, Infosys, KPIT, LTTS, TCS, Tech Mahindra and Wipro lead four quadrants
- ➤MHP named 2026 global CX Star Performer for automotive and mobility services
Expert Statements
Bob Krohn, ISG partner, Manufacturing
“Software has redefined what makes a vehicle competitive. Only automakers that treat digital capabilities as a constantly evolving value proposition at the core of product and business strategy can respond to customer expectations in this new era.”
Swadhin Pradhan, ISG principal analyst and lead author of the report
“Software-defined mobility reaches far beyond the vehicle, increasing function and convenience but also risk. Providers play a critical role when they enable engineering transformation while supporting secure, scalable enterprise operations.”
Manufacturers modernize IT environments to develop software-defined products, ongoing digital services, ISG Provider Lens(®) report says
North American automotive enterprises are undertaking digital transformation to reshape vehicle development, production and ownership, according to a new research report published today by Information Services Group (ISG ) (Nasdaq: III ), a global AI-centered technology research and advisory firm.
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