North American Manufacturers Strengthen Factory Resilience
Business Wire•11/11/2026•10:00 ET
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Key Highlights
- ➤46 providers evaluated across four manufacturing-services quadrants
- ➤Manufacturers are restructuring regional production and supply networks amid trade-policy shifts
- ➤AI and brownfield modernization target production planning, quality and equipment performance
- ➤Accenture, Capgemini, Cognizant and eight others lead all four quadrants
- ➤Syntax named global 2026 CX Star Performer for manufacturing providers
Expert Statements
Bob Krohn, ISG partner, manufacturing
“North American manufacturers are making operational continuity a central requirement for technology decisions. Technology must fit the realities of aging assets, skill shortages and live production environments.”
Sneha Jayanth, ISG lead analyst and lead author of the report
“Physical AI requires controls that allow for human intervention and safe adjustment on the shop floor. Clear validation and accountable ownership determine whether engineering models and operational data can support decisions at scale.”
Companies use AI, connected industrial technologies to strengthen production planning, quality and equipment performance, ISG Provider Lens(®) report says
Manufacturers in North American are restructuring regional production and supply networks to sustain production amid trade-policy shifts, economic uncertainty and supply disruptions, according to a new research report published today by Information Services Group (ISG ) (Nasdaq: III ), a global AI-centered technology research and advisory firm.
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