NovelVox Achieves Five9 Select ISV Partner Status to Accelerate CX Transformation in Banking, Credit Unions, and Healthcare

Amit Gandhi, CEO of NovelVox

“The next phase of customer experience is not simply about adding AI to the contact center — it is about connecting both AI and human interactions with the systems where customer work actually gets done”

Amit Gandhi, CEO of NovelVox

“Together, Five9 and NovelVox can help banking, credit union, and healthcare organizations bring that execution layer into their customer journeys. With industry-ready integrations and unified workflows, organizations can move faster while delivering more connected experiences across both agents and self-service.”

Meg Higgins, SVP of Business Development at Five9

“Five9 gives banking, credit union, and healthcare organizations an AI-powered platform built for the contact center, and NovelVox brings the industry-ready integrations that connect it to the core systems where customer work actually happens”

Meg Higgins, SVP of Business Development at Five9

“That combination is especially powerful for regulated industries, where NovelVox's integrations with core banking and healthcare systems help agents resolve requests faster, reduce compliance risk, and give customers a more connected experience across both live and self-service channels.”