Only 5.2% of Tech Leaders Have Full Confidence Explaining Their AI Decisions, New FICO Research Finds
Business Wire•07/10/2026•08:00 ET
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Key Highlights
- ➤71.5% of customer-impacting decisions still made without AI
- ➤Only 5.2% of tech leaders very confident explaining AI decisions
- ➤85.1% say AI met or exceeded ROI expectations
- ➤Only 2.4% broadly deployed agentic AI in customer-facing use cases
- ➤Security concerns lead barriers to agentic AI ROI at 40.1%
Expert Statements
Scott Zoldi, Chief Analytics Officer at FICO
“Most organizations can tell you where and what their AI decided. Far fewer can tell you why”
Scott Zoldi, Chief Analytics Officer at FICO
“This points to a lack of responsible AI standards and techniques, which directly impacts organizations' willingness to use AI in customer-impacting decisions. As regulators and customers scrutinize how AI is used in decision-making, auditability and explainability are nonnegotiable.”
Lariza Carrera, Production Director, Corinium Global Intelligence
“A year ago, there were serious questions about whether AI would deliver returns. Today, the top question facing executives is how to scale the technology enterprise-wide”
Lariza Carrera, Production Director, Corinium Global Intelligence
“Increasingly, the answer has less to do with the technology itself and more to do with the people running it.”
Rachael Hadaway, VP of AI Product at FICO
“Agentic AI is still in early experimentation mode, and that's exactly when the groundwork matters most”
Rachael Hadaway, VP of AI Product at FICO
“The leaders investing in security and data integration today are building the foundation for autonomy at scale.”
Only 5.2% of Tech Leaders Have Full Confidence Explaining Their AI Decisions, New FICO Research Finds
This year’s State of Responsible AI report examines untapped opportunities that would drive increased trust, transparency, and returns from AI deployments
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