Only 8% of insurance BPO users would renew their contracts as-is
Business Wire•20/10/2026•04:00 ET
0
Key Highlights
- ➤86% of insurance BPO users would renegotiate or rework contracts
- ➤AI-led innovation falls below expectations for 49% of BPO users
- ➤75% trust only insurance-specific or governed hybrid AI models
- ➤mea Platform is live with over 30 clients across 21 countries
- ➤ISG (III) surveyed 150 insurance decision-makers across global regions
Expert Statements
Martin Henley, CEO, mea Platform
“Traditional BPO arrangements made sense when the only way to handle more submissions was to put more people onto the problem. Today insurers can execute workflows across underwriting, policy administration, claims and reinsurance accounting on systems that already understand insurance, deployed in weeks, scaling with demand and leaving a record of every action taken.”
Ashish Jhajharia, Insurance SME and Principal Analyst, ISG
“The shortfall buyers name most often is AI-led innovation, and that is difficult to address at renewal because a price concession alone does not resolve it.”
Only 8% of insurance BPO users would renew their contracts as-is
Insurance outsourcing contracts are being reopened as buyers seek AI-led efficiency and stronger strategic value.
Get started
Create a free account to read the full story.