PagerDuty Unveils Paige, an SRE Agent, and the PD Reliability Platform - Establishes PD Labs to Power Open AI Innovation in Reliability Engineering

John DiLullo, CEO of PagerDuty

“A tsunami of fragile AI-generated code is now entering production and SRE teams are stretched to the max. This new code breaks differently and more often and practitioners find it increasingly difficult to determine the root cause when a problem does arise. The only way to maintain resilience in the face of this complexity is to fight fire with fire, using AI itself as part of how we keep systems running. The PagerDuty SRE Agent, Paige, was built for exactly this world.”

David Williams, SVP of Product at PagerDuty

“AI is changing how software is built and how it breaks, and our Fall 2026 innovations, shaped directly by our customers, are designed for what’s next. With AI-assisted detection, triage and incident resolution, our new solutions give customers an agentic AI partner in critical moments, guiding them through every incident, turning learnings into strategic insights, and driving continuous improvement.”

Ryan Crosby, VP, Intelligent Operations Sales, AHEAD

“Since 2019, AHEAD and PagerDuty have helped customers connect signals, incident response, and ITSM workflows to improve how operations teams respond and learn. The PD Reliability Platform and Paige build on that foundation by bringing AI-native assistance into the platform where teams already manage critical work. For our joint customers, that means a clearer path to reducing operational friction, accelerating response, and shifting more attention toward prevention and resilience.”

Steve Miller, Director of Business Development, Slack

“As AI agents take on more of the operational workload, the tools people use to coordinate around them matter more. Slack is where incident response already happens for thousands of joint PagerDuty and Slack customers. Bringing Paige and the PD Reliability Platform to Slack means responders have speed and visibility, which is critical as agentic and human teams operate side-by-side in the same channel.”

Kulvir Gahunia, Director, Site Reliability Office, TELUS

“PD Reliability Platform gives us the building blocks to optimize incident management across the company. We integrated it into our centralized internal tool, and PagerDuty’s Scribe Agent runs through every incident, feeding situational awareness back into the platform. Our responders don’t have to stop and document what is happening, and our teams get context immediately, right where they collaborate. That’s how PagerDuty is helping us drive reliability across the incident lifecycle.”

Snow Tempest, Research Manager, IT Service Management, IDC

“IT teams are looking for value from their AI agent investments, including measurable outcomes such as improved uptime, lower cost of operations, and time returned to responders who would otherwise be chasing logs and assembling the right people for an incident. Increasingly, organizations also aim to prevent incidents, as well as quickly recover and learn from the ones that do occur.”