Paychex Expands Payroll Tax Support with New Tax Penalty Protection Service
Key Highlights
- ➤Paychex launches Tax Penalty Protection Service for eligible payroll tax issues
- ➤Service covers remaining penalties and interest after Paychex resolution efforts
- ➤AI-driven service manages eligible issues regardless of cause and contacts tax agencies
- ➤Offering is currently available to Paychex Flex customers
- ➤IRS assessed more than 4.4 million employment tax penalty notices in 2025
Expert Statements
Frank Fiorille, Managing Vice President of Risk and Compliance at Paychex
“Payroll tax issues can divert valuable time and resources from running a business.”
Frank Fiorille, Managing Vice President of Risk and Compliance at Paychex
“Paychex has always worked to help customers address payroll tax issues, and AI innovation in our back office has evolved what we can offer our customers at scale. We now provide a real, outcome-based solution and stand behind it financially. Our advocates take on eligible payroll tax issues regardless of cause, and if penalties and interest remain after our resolution efforts, we cover them. Business owners get their time back, their cash flow protected, and real peace of mind.”
* Provides financial protection for penalties and interest* when resolution efforts do not obtain relief * Helps businesses protect cash flow, save time, and reduce the stress associated with payroll tax issues * AI-driven innovation combined with Paychex expertise expands payroll tax notice support by managing eligible issues regardless of cause and working directly with tax agencies on customers’ behalf ROCHESTER, N.Y., Oct. 19, 2026 (GLOBE NEWSWIRE) -- Paychex (Nasdaq: PAYX), a leading provider of expert-enabled HR, payroll, and benefits, today introduced Paychex Tax Penalty Protection Service, powered by WISE (Workforce Intelligence Strengthened by Expertise), a first-of-its-kind offering designed to help businesses resolve eligible payroll tax issues more easily and with less financial risk. Paychex’s unique combination of AI-driven innovation and industry expertise has enabled the company to transition the management of eligible issues from the business to its team of experienced advocates at scale. The new service relieves businesses of the burden of navigating complex tax matters on their own and saves them valuable time, protects cash flow, and reduces compliance-related stress.
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