PLDT Wins Silver Award at 2026 UiPath AI Breakthrough Awards for Agentic AI-Driven Enterprise Transformation
Business Wire•05/10/2026•08:00 ET
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Key Highlights
- ➤PLDT received a Silver Award at the 2026 UiPath AI Breakthrough Awards
- ➤Ellie reclaimed an estimated 18,000 to 25,000 hours annually
- ➤Ellie increased reported upsell rates by 20% to 50%
- ➤KAI reduced manual effort by an estimated 25,000 to 30,000 hours annually
- ➤ERICA cut manual effort by 97% to 99%
Expert Statements
Gilbert Gaw, PLDT and Smart First Vice President and Head of IT and Transformation Office
“We are thrilled to receive the Silver Award at the 2026 UiPath AI Breakthrough Awards. Technology is at the heart of how PLDT serves our customers and supports the country's growing digital needs. This recognition is a proud moment for PLDT and a testament to the passion our teams have channeled into building Ellie, KAI, and ERICA. It fuels our drive to keep pushing the boundaries of what agentic AI can achieve for our business and our customers.”
Karl Crowther, Area Vice President, Middle East & Africa and South Asia, UiPath
“PLDT is setting a new global standard for what it means to be an AI-driven telecommunications provider. By combining the power of AI agents with UiPath’s agentic business orchestration capabilities, PLDT is fundamentally changing how work gets done, freeing their people to focus on higher-value opportunities and setting a new benchmark for intelligent, connected operations.”
PLDT Wins Silver Award at 2026 UiPath AI Breakthrough Awards for Agentic AI-Driven Enterprise Transformation
Award-winning automation strategy has allowed PLDT to reclaim significant hours of manual work annually across enterprise sales, risk management, and lead generation
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