PNC Bank Named Most Trusted Bank in Investor's Business Daily 2026 Trust Survey
Key Highlights
- ➤PNC Bank ranked first among banks in IBD’s 2026 trust survey
- ➤Survey cited PNC’s service, security and privacy practices
- ➤Recognition spans IBD’s annual Most Trusted Financial Companies research
Expert Statements
Alex Overstrom, PNC head of Retail Banking
“Trust doesn’t come from one big moment. It comes from doing the right thing day after day, interaction after interaction.”
Alex Overstrom, PNC head of Retail Banking
“We earn trust by treating clients as people, not transactions. Every time a client chooses PNC, they’re placing confidence in us, and we work hard to honor that through strong service, security and a client-obsessed approach. Hospitality is part of how we do that. It’s about making clients feel valued, understood and cared for in every interaction. We’re honored that clients have recognized PNC as the most trusted bank.”
Alex Overstrom, PNC head of Retail Banking
“Being named the most trusted bank is a powerful validation of our client-first approach.”
Alex Overstrom, PNC head of Retail Banking
“Trust is built when clients see us consistently doing what’s right for them. Whether that’s helping them avoid fees, earn more rewards, benefit from deeper relationships through programs like TotalRewards or guiding them through important financial decisions, our goal is simple: create more value for the clients who already bank with us. Client obsession means continually asking how we can make banking work better for our clients, and hospitality means delivering those experiences with care. This recognition tells us clients value that commitment.”
PITTSBURGH, PA / ACCESS Newswire / October 22, 2026 / PNC Bank has been named the Most Trusted Bank in Investor's Business Daily's (IBD) 2026 trust survey, earning top honors among banks for building customer confidence through exceptional service, strong security and privacy practices and a client-first approach to banking.
The recognition is part of IBD's annual Most Trusted Financial Companies research, which evaluates how consumers perceive financial institutions across key trust-related attributes. According to IBD, PNC ranked first among banks, with customers citing the company's client service, commitment to protecting their information and delivering a secure banking experience. The ranking aligns with PNC's relationship-based, human-centric strategy, which combines strong security and financial expertise with a commitment to delivering hospitality and personalized experiences that help clients feel valued and understood.
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