Professional Services Firms Lose $60K a Year to Inefficient Client Coordination, New Progress Software Report Finds

Global survey reveals fragmented coordination workflows have become a measurable business cost, signaling the need for more structured, AI-enabled client collaboration

BURLINGTON, Mass., July 30, 2026 (GLOBE NEWSWIRE) -- Progress Software (Nasdaq: PRGS), an AI infrastructure software leader, today announced the results of its State of Client Collaboration 2026 survey, revealing that professional services firms lose a median of roughly $60,000 (USD) annually to nonbillable client coordination work. The findings highlight a growing operational blind spot: while firms have invested heavily in modernizing service delivery, the day-to-day work required to collect information, manage requests and keep engagements moving has not evolved at the same pace. Critical client interactions still rely on manual workflows and disconnected tools, creating inefficiencies that burden teams, delay work and put client experience at risk. The full report is available here.