Rapid AI Capability Development Is Creating Opportunities for Those Companies With Leadership That Translate Productivity Gains Into Business Value
Key Highlights
- ➤Only 8% of workplace AI users report company-wide standards for AI-saved time
- ➤CEOs reporting AI returns above 10% deploy AI at scale 40% versus 9%
- ➤Only 37% of white-collar executives say leadership set a clear AI ambition
- ➤88% report productivity gains when approved AI is governed and embedded in software
- ➤Marsh (MRSH) business Oliver Wyman Forum released research based on 25,000-plus responses
Expert Statements
John Romeo, Managing Partner and CEO of the Oliver Wyman Forum
“AI is everywhere in most companies except the P&L”
John Romeo, Managing Partner and CEO of the Oliver Wyman Forum
“AI creates capacity, but this time isn’t a return until someone decides what to do with it. That is a leadership decision, not a technology one, and most companies haven't made it explicitly yet.”
Ana Kreacic, Partner, Chief Knowledge Officer and Chief Operating Officer of the Oliver Wyman Forum
“Leaders are investing in AI at real scale, but the capacity it creates still has to be claimed by someone.”
Ana Kreacic, Partner, Chief Knowledge Officer and Chief Operating Officer of the Oliver Wyman Forum
“AI often shifts bottlenecks before eliminating them. And while leaders figure out how to turn time savings into productivity gains, employees are asking a more personal question: What does this mean for my job? If leaders don't clearly explain how that freed-up time will be claimed, employees may assume the goal is to eliminate their roles.”
Rapid AI Capability Development Is Creating Opportunities for Those Companies With Leadership That Translate Productivity Gains Into Business Value
As AI capabilities accelerate, companies that move quickly to capture productivity gains, prepare their workforces and rethink how they compete for customers stand to gain a significant competitive advantage, while those that fail to adapt risk falling behind. This is according to The Reality Check: Beyond the AI Hype, Hope, and Hysteria , released today by the Oliver Wyman Forum. The Forum is the think tank of Oliver Wyman, a global management consulting firm and a Marsh business (NYSE: MRSH).
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