ReSource Point of Sale nearly doubles support volume, cuts resolution time with ServiceNow CRM
Business Wire•12/11/2026•09:00 ET
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Key Highlights
- ➤11,000+ monthly tickets, nearly double from 5,000–6,000
- ➤Average resolution time falls to 3 hours from 8–10 hours
- ➤ReSource Point of Sale deploys ServiceNow TPSM for unified support workflows
- ➤ServiceNow AI ticket triage reduces manual support touchpoints
Expert Statements
Nik Parra, CTO at ReSource Point of Sale
“We didn't just want a help desk tool—we wanted a platform we could build on and innovate with”
Nik Parra, CTO at ReSource Point of Sale
“By unifying operations and automating routine tasks with ServiceNow, we're allowing our team to focus on complex, high-touch issues. And when every minute counts for our customers, that makes all the difference.”
Romit Ghose, Vice President and General Manager of Technology, Media, and Telcom Industry Products at ServiceNow
“ReSource Point of Sale shows what's possible when you ground customer service workflows in business context and connect them end-to-end”
Romit Ghose, Vice President and General Manager of Technology, Media, and Telcom Industry Products at ServiceNow
“By automating routine triage with ServiceNow’s AI capabilities, their help desk team shifted from coordinating disconnected systems to resolving the complex issues that matter to their customers. That's the difference between managing tickets and orchestrating resolution with AI.”
ReSource Point of Sale nearly doubles support volume, cuts resolution time with ServiceNow CRM
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