RingCentral Orchestrates AI and Human Agents As One Workforce in RingCX
Business Wire•28/10/2026•08:00 ET
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Key Highlights
- ➤RingCX extends live supervision, quality scoring, and analytics to AI agents
- ➤RingCX combines AI and human staffing forecasts in one dashboard
- ➤RingCentral AI Onboarding automates configuration planning, execution, and validation
- ➤RingCX launches mobile access and Microsoft Teams integration
Expert Statements
Jim Dvorkin, SVP of Customer Experience Products at RingCentral
“AI agents are becoming part of the everyday customer engagement workforce, and managing them alongside human agents presents a tremendous opportunity to improve contact center operations”
Tasha McIntosh, Senior Patient Care Manager, EVP Eyecare
“Having AI and human agents work together is only valuable if we can see what's actually happening across the full journey between them”
Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics
“Bringing AI and human agents under common visibility will give businesses more confidence to begin or expand agentic AI”
RingCentral Orchestrates AI and Human Agents As One Workforce in RingCX
Brings live supervision, quality scoring, journey analytics, and staffing forecasts so contact centers can manage AI and human agents together
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