Riskified Launches Agent Identity Risk Intelligence: Know Who Is Behind AI Personal Assistants like Muse at Checkout and in Customer Service
Business Wire•08/10/2026•08:00 ET
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Key Highlights
- ➤Riskified launches Agent Identity Risk Intelligence for AI-assisted orders and service requests
- ➤Limited beta opens for enterprise merchants in December 2026
- ➤General availability expected to follow in 2027
- ➤Capability initially targets Shopify orders tagged as agent-originated
- ➤Zendesk integration identifies consumer AI assistants behind refund and return requests
Expert Statements
Assaf Feldman, Chief Strategy Officer, Technology and Co-Founder of Riskified
“Agent protocols solve a real problem: merchants need a secure way to let a customer's assistant act for them. What they don't solve is whether that customer should be trusted. A fraud ring can authorize an agent as easily as a loyal shopper can”
Assaf Feldman, Chief Strategy Officer, Technology and Co-Founder of Riskified
“Riskified sits on top of those protocols and answers the harder question, using what our identity engine already knows about the person behind the agent, so merchants can welcome a good customer's assistant, decline a bad actor's, and notice the moment a real customer's agent starts doing something that the customer never would.”
Riskified Launches Agent Identity Risk Intelligence: Know Who Is Behind AI Personal Assistants like Muse at Checkout and in Customer Service
As consumer AI assistants begin to shop, cancel, file claims and negotiate refunds on their owners' behalf, Riskified extends its identity risk intelligence to assess the person behind the agent and the legitimacy of what it does for them, for orders and the service interactions that follow.
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