ServiceNow and Google Cloud advance agentic AI for industry workflows
Business Wire•27/10/2026•09:00 ET
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Key Highlights
- ➤ServiceNow expands partnership connecting Action Fabric workflows with Google Cloud’s Gemini Enterprise
- ➤Retail and CRM integrations are generally available to mutual customers now
- ➤Telecommunications service-management integration expected to be generally available in early 2027
- ➤ITSM, ITOM, and CMDB integrations bring ServiceNow operations into Gemini Enterprise chat
- ➤ServiceNow will publish Action Fabric connectors, demos, and reference architectures in Google Cloud Marketplace
Expert Statements
John Aisien, Senior vice president, Central Product Management, ServiceNow
“Conversational AI is only as useful as the action it drives, and ServiceNow’s partnership with Google Cloud is turning that conversation into work that gets done”
John Aisien, Senior vice president, Central Product Management, ServiceNow
“Combining the workflow orchestration and governance power of the ServiceNow AI Platform with Gemini Enterprise allows teams to execute and resolve mission critical tasks without leaving their chosen AI assistant.”
Satish Thomas, Vice president, Google Cloud
“Our goal with Gemini Enterprise is to empower organizations to turn AI potential into tangible business value”
Satish Thomas, Vice president, Google Cloud
“This collaboration brings the agentic power of the Google Cloud platform straight into their mission-critical ServiceNow systems, allowing teams to instantly trigger actions, resolve complex issues, and serve their customers faster.”
ServiceNow and Google Cloud advance agentic AI for industry workflows
Expanded partnership connects ServiceNow’s industry workflows to Gemini Enterprise for the first time, making AI agents more accessible for global businesses in the assistant they use daily
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