ServiceNow and OpenAI accelerate enterprise AI, from models and operations to cybersecurity and agentic development
Business Wire•28/10/2026•16:07 ET
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Key Highlights
- ➤ServiceNow and OpenAI expand partnership across enterprise workflows, cybersecurity, and agentic development
- ➤ServiceNow ChatGPT plugin enables governed workflow actions through ServiceNow Action Fabric
- ➤OpenAI plans ServiceNow deployment companywide; ServiceNow plans ChatGPT Work and Codex rollout
- ➤OpenAI-powered security capabilities target attack-path identification, triage, validation, and mitigation
- ➤Voice risk assessments expected Q1 2027; security early access January 2027; Codex availability in 2027
Expert Statements
Bill McDermott, Chairman and chief executive officer of ServiceNow
“When two industry-defining innovators come together, a new chapter of business reinvention begins. OpenAI is pioneering the frontier of artificial intelligence. ServiceNow is the Super Intelligence Control Tower that orchestrates, secures, and governs AI across the enterprise. Together, we are unlocking extraordinary value for our customers by turning world-class reasoning into trusted execution at global scale.”
Greg Brockman, President and co-founder of OpenAI
“AI becomes more useful when people can put it to work in the systems their businesses depend on. By bringing our models together with ServiceNow’s workflows and business context, we’re helping teams build software, address security risks, and put AI to work across their organizations.”
ServiceNow and OpenAI accelerate enterprise AI, from models and operations to cybersecurity and agentic development
New ServiceNow plugin lets customers complete governed and secure ServiceNow workflows through ChatGPT
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