ServiceNow Autonomous CRM Engine enables fast CRM deployments that free enterprises from legacy platforms

John Ball, Executive vice president and general manager, CRM & Industry Workflows at ServiceNow

“We redefined what an enterprise CRM can be. Now we’re redefining how fast enterprises can deploy and scale it”

John Ball, Executive vice president and general manager, CRM & Industry Workflows at ServiceNow

“Autonomous CRM Engine shortens the move from legacy systems to AI-native CRM to weeks, giving enterprises a practical path off legacy CRM platforms.”

Mark Hile, Managing Director of Infrastructure Products at Datacom

“Our customers expect us to understand their needs and respond quickly, and with Datacom supporting thousands of government and corporate customers in the region, we need a CRM that helps our teams do exactly that across sales, quoting, fulfilment and customer success”

Mark Hile, Managing Director of Infrastructure Products at Datacom

“We have chosen ServiceNow CRM and Autonomous CRM Engine as a way to give our teams a clearer view of every customer, so we can respond faster to demand.”

Sam Zayed, Chief Revenue Officer at Xactly

“We were stuck on a legacy CRM that kept us from moving as fast as the business needed. Every process change meant more manual work, more tools to maintain, and more distance between our teams”

Sam Zayed, Chief Revenue Officer at Xactly

“We made the strategic decision to get off it and consolidate onto one AI-powered platform. With ServiceNow Autonomous CRM Engine, sales, service, and delivery finally work from the same system. That’s what makes this a game changer for us: one platform for every team, and continuous monitoring that helps catch problems before they reach our customers.”

Rebecca Wettemann, CEO and Principal Analyst, Valoir

“Many enterprises want to move off aging CRM platforms but are held back by the time, cost, and risk of migration”

Rebecca Wettemann, CEO and Principal Analyst, Valoir

“By starting with how the current CRM is actually used and building from there, Autonomous CRM Engine takes on one of the biggest obstacles to change. For organizations weighing a move, that makes switching vendors a more practical option.”