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ServiceNow Brings Agentic Monitoring to Every Control in the Enterprise at Machine Speed

Business Wire•10/11/2026•09:00 ET
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Key Highlights

  • ➤ServiceNow launches agentic continuous control monitoring across connected enterprise systems
  • ➤100+ integrations extend monitoring to cloud, containers, identity, SaaS, and on-premises tools
  • ➤AI agents configure checks, interpret failures, open tickets, and potentially remediate automatically
  • ➤Agentic AI for Continuous Controls Monitoring expected generally available in Q1 2027

Expert Statements

Vasant Balasubramanian, Group Vice President and GM of Risk, Super Intelligence Control Tower, and ESG, ServiceNow

“ServiceNow is closing the gap between what an organization’s last audit showed and what’s true today by making assurance a live signal across the enterprise”

Vasant Balasubramanian, Group Vice President and GM of Risk, Super Intelligence Control Tower, and ESG, ServiceNow

“Agentic continuous control monitoring watches every control an organization has connected and explains what a failure is. We’re empowering risk and audit leaders with assurance that moves as fast as the business to effectively manage risk in the agentic era.”

Jackson Munuo, Global VP of Technology Risk & Control, CNA Insurance

“Resilience used to be about recovery. Now it's adaptability”

Jackson Munuo, Global VP of Technology Risk & Control, CNA Insurance

“With AI workflows, we can anticipate things much faster, react more accurately.”

Philip D. Harris, Research Director, Governance, Risk, and Compliance Solutions, IDC

“Compliance has long been treated as a periodic exercise - test, document, move on until the next audit cycle. What ServiceNow is describing is a genuine, closed loop: a control fails, an agent interprets why, a ticket is opened with remediation instructions, the fix is verified, and the risk register closes itself. That full lifecycle, running continuously across cloud, identity, and on-premises systems rather than within a single platform, is what separates agentic continuous control monitoring from the dashboards most GRC tools have offered until now.”

ServiceNow Brings Agentic Monitoring to Every Control in the Enterprise at Machine Speed

AI agents configure compliance checks, interpret results, and act on failed controls in real time, giving risk and audit leaders always-on proof that controls work

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