ServiceNow delivers industry-first personal enterprise agent and policy enforcement with NVIDIA, extending AI governance across software and silicon
Business Wire•21/10/2026•07:30 ET
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Key Highlights
- ➤ServiceNow (NOW) makes Arc, its personal long-running enterprise AI agent, generally available
- ➤Arc is included at no additional cost with Foundation, Advanced, and Prime SKUs
- ➤NVIDIA OpenShell enforces ServiceNow governance policies at AI-agent runtime
- ➤AI Passport enforcement through NVIDIA OpenShell and BlueField DPUs is planned for a future release
- ➤Revocation enforcement across software and hardware layers can propagate within approximately one second
Expert Statements
Jon Sigler, Executive vice president and general manager, AI Platform at ServiceNow
“ServiceNow and NVIDIA have been building toward the same vision for years. As AI agents take on more autonomous tasks, governance and security have to extend to everything they touch.”
Jon Sigler, Executive vice president and general manager, AI Platform at ServiceNow
“Arc is the first personal AI agent built for everyday work and governable by IT through the Super Intelligence Control Tower and NVIDIA OpenShell. NVIDIA software and hardware will also read AI Passport, so different technology layers know what an AI agent should be allowed to do. This helps give enterprises the trust needed to scale autonomous AI with confidence.”
Justin Boitano, Vice president, Enterprise, at NVIDIA
“Enterprises are using AI agents to do real work, and that means policy has to be enforced everywhere an agent runs.”
Justin Boitano, Vice president, Enterprise, at NVIDIA
“With NVIDIA OpenShell, ServiceNow can extend the governance it defines in the Super Intelligence Control Tower down into the runtime itself — the layer where agents actually take action.”
ServiceNow delivers industry-first personal enterprise agent and policy enforcement with NVIDIA, extending AI governance across software and silicon
ServiceNow announces the general availability of Arc, the personal long-running AI agent built for the enterprise, governed and secured by the ServiceNow Super Intelligence Control Tower and enforced with NVIDIA OpenShell
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