ServiceNow introduces the third generation of its employee-centric AI harness so the workforce can build and use the AI their jobs demand

Jacqui Canney, Chief people and AI enablement officer, ServiceNow

“AI's real promise is to close the gap between intention and action”

Jacqui Canney, Chief people and AI enablement officer, ServiceNow

“This era demands that business leaders redesign work around their customers' needs.”

Jacqui Canney, Chief people and AI enablement officer, ServiceNow

“When your technology supports that goal, your employees spend less time on coordination and more time solving customer problems that require human judgement.”

Jacqui Canney, Chief people and AI enablement officer, ServiceNow

“ServiceNow EmployeeWorks makes that shift possible.”

Bhavin Shah, Senior vice president, employee experience group, ServiceNow

“ServiceNow combines agentic planning with governed and auditable workflows for any employee use case with intelligent employee context as the foundation”

Bhavin Shah, Senior vice president, employee experience group, ServiceNow

“The result is an operating system for the employee experience, connecting employees to the full power of the ServiceNow AI platform across any business application or channel, in any language, which can be ready for the enterprise on day one.”

Milad Kruze, Chief information officer, The Salvation Army Australia

“For an organisation built on human connection, our frontline workers shouldn’t be navigating fragmented systems,”

Milad Kruze, Chief information officer, The Salvation Army Australia

“We wanted a solution woven into the ecosystems we already use, and the ServiceNow AI Platform was already part of our digital spine. Now our AI specialist, ‘Goldie,’ resolves nine out of ten questions without escalation and has given more than 5,000 hours back to our people.”

Matt Robinett, Vice president and ServiceNow practice lead at INRY, a Cprime Company

“Replacing a legacy portal with one conversational front door completely changed how our people get work done day to day,”

Matt Robinett, Vice president and ServiceNow practice lead at INRY, a Cprime Company

“ServiceNow EmployeeWorks cut our internal request submission times by 60% and gave us a 97% completion rate, all while eliminating the need to switch between applications entirely. As both a ServiceNow customer and a partner, we're looking forward to using these new tools to extend that same impact even further across our organization and to our clients.”