ServiceNow Research Study Warns Security Leaders: Ungoverned Agentic AI Exposure Is Compounding Inside Enterprises
Business Wire•20/10/2026•09:00 ET
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Key Highlights
- ➤90% of organizations experienced an agentic AI security incident within the past year
- ➤Only 13% of businesses have defensible agentic AI security programs
- ➤35% of organizations run more than 1,000 AI agents
- ➤29% of security teams found unknown, unregistered AI agents in production
- ➤66% cannot automatically respond when an AI agent behaves anomalously
Expert Statements
Ben de Bont, CISO, ServiceNow
“The agentic incidents making headlines this year are a warning about what can happen when AI is deployed without the right controls. Organizations shouldn’t have to choose between moving quickly and managing risk. The ones that get this right will build governance into how they deploy agents from the start, so they can realize the benefits of AI without losing visibility or control.”
Nadir Izrael, GVP, Cybersecurity and Risk, ServiceNow
“Innovation and security have to move together, not in sequence. That’s what Autonomous Security and Shift Zero are built for: governance embedded the moment an agent is built or deployed, not bolted on after. Security that runs at machine speed stops being the brake on AI adoption and becomes what makes scaling it safe.”
ServiceNow Research Study Warns Security Leaders: Ungoverned Agentic AI Exposure Is Compounding Inside Enterprises
90% of organizations worldwide already had an agentic AI security incident in the last year, finds new research surveying 3,700+ global security leaders
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