ServiceTitan Report Finds Contractors Shifting Focus From AI Adoption to Implementation and Productivity
Key Highlights
- ➤66% of AI users save at least three hours weekly
- ➤47% report improved profitability, while 43% report increased revenue
- ➤44% cite understanding AI use as a barrier, leading key obstacle
- ➤61% prefer AI and automation built directly into core platforms
- ➤Only 11% place high or complete trust in AI tools
Expert Statements
Abhishek Mathur, Chief Technology and Product Officer at ServiceTitan
“Over the next few years, the businesses that pull ahead will be the ones that weave AI into the fabric of their operations. Every job, every customer interaction, every dispatch decision becomes a learning moment that will improve future performance while increasing efficiency of operations.”
LOS ANGELES, Sept. 29, 2026 (GLOBE NEWSWIRE) -- ServiceTitan (Nasdaq: TTAN), the software platform that powers the trades, today released its The Update: 2026 State of AI in the Trades report, revealing that contractors are increasingly focused on how to effectively implement AI and translate its productivity benefits into measurable business results. Based on a survey of more than 1,000 residential and commercial trades contractors across the U.S., the findings highlight growing demand for clearer use cases, trade-specific technology, and AI solutions that integrate into existing business operations.
“Over the next few years, the businesses that pull ahead will be the ones that weave AI into the fabric of their operations,” said Abhishek Mathur, Chief Technology and Product Officer at ServiceTitan. “Every job, every customer interaction, every dispatch decision becomes a learning moment that will improve future performance while increasing efficiency of operations.”
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