Six in 10 Australian Workers Have Caught AI Getting It Wrong at Work

Charlie Hutchinson, SVP Asia-Pacific and Japan at Appian

“It is hardly surprising that complete trust in AI is so low when workers are catching it making mistakes and are discouraged from questioning its outputs”

Charlie Hutchinson, SVP Asia-Pacific and Japan at Appian

“For businesses, mistrust creates a lose-lose situation. Employees may avoid AI or spend time checking everything it produces, wiping out the productivity gains it was meant to deliver. Alternatively, they may continue using an output they suspect is wrong because they do not feel able to challenge it. AI needs to operate within the same governance processes and controls as the rest of the business, with people able to step in before a significant error occurs.”

Charlie Hutchinson, SVP Asia-Pacific and Japan at Appian

“Every visible error gives workers another reason to question whether AI should be trusted with more consequential work”

Charlie Hutchinson, SVP Asia-Pacific and Japan at Appian

“Employees are often the last line of defence before an incorrect output reaches a customer or becomes part of a business decision. If they are discouraged from speaking up, organisations remove one of their most important safeguards.”

Charlie Hutchinson, SVP Asia-Pacific and Japan at Appian

“Businesses know AI needs rules, but many are deploying it before those rules are in place. Doing so without the right controls can quickly lead to unexpected token costs, operational disruption and accountability gaps.”

Charlie Hutchinson, SVP Asia-Pacific and Japan at Appian

“Governance cannot be bolted on after AI is already influencing decisions. AI needs to be embedded within governed business processes that control what it can access, define the rules it must follow, and determine when a decision must be handed to a person. That gives employees the visibility and confidence to use AI while allowing businesses to capture its productivity benefits without giving up accountability.”

Charlie Hutchinson, SVP Asia-Pacific and Japan at Appian

“Australian workers are rejecting unchecked AI. Businesses will only realise the full value of AI if employees build trust, are willing to use it within critical processes, and confident enough to act on its outputs. That requires governed processes where AI recommendations and autonomous agent outputs can be systematically reviewed, validated, or overridden and human judgement remains part of important decisions.”