SoundHound AI Named a Leader and a Star Performer in Everest Group’s Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2026
Key Highlights
- ➤SoundHound AI named Leader in Everest Group’s 2026 CXM PEAK Matrix assessment
- ➤SoundHound AI recognized as Star Performer for strongest year-over-year improvement
- ➤OASYS launched in May; OASYS Edge launched in September
- ➤MUSC Health’s AI agent supported more than 2.2 million patient calls
- ➤Quálitas agents handle about 100,000 monthly calls and resolve over 74% end to end
Expert Statements
Keyvan Mohajer, CEO and Co-Founder of SoundHound AI
“Everest Group’s Star Performer title measures how far a company moves in a year, and this was a year of incredible progress for us”
Keyvan Mohajer, CEO and Co-Founder of SoundHound AI
“We launched OASYS in May and OASYS Edge in September, giving businesses one platform to build, test, run, and improve AI agents in the cloud, on the device, or both.”
Keyvan Mohajer, CEO and Co-Founder of SoundHound AI
“Enterprises are now putting that work in front of their customers on every channel they serve.”
Sharang Sharma, Vice President at Everest Group
“Conversational AI is moving beyond scripted interactions toward voice-native, multimodal agents that can resolve increasingly complex customer needs and completing transactions”
Sharang Sharma, Vice President at Everest Group
“SoundHound AI’s OASYS platform reflects this evolution by combining voice-native agentic execution with deterministic workflows, multilayered guardrails, and human-assisted resolution.”
Sharang Sharma, Vice President at Everest Group
“This balance of autonomy and control enables enterprises to automate complex interactions while retaining oversight, strengthening SoundHound AI’s Leader position and earning it Star Performer recognition in Everest Group’s Conversational AI and AI Agents in CXM Products PEAK Matrix® Assessment 2026.”
SANTA CLARA, Calif., Nov. 10, 2026 (GLOBE NEWSWIRE) -- SoundHound AI, Inc. (NASDAQ: SOUN), a global leader in voice and agentic AI, today announced that Everest Group has positioned it as a Leader and a Star Performer in the Conversational AI and AI Agents in Customer Experience Management (CXM) Products PEAK Matrix® Assessment 2026.
Everest Group assessed SoundHound on market impact, vision, and capability. The Star Performer title recognizes providers with the strongest year-over-year improvement on the PEAK Matrix across both.
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