SoundThinking Announces General Availability of SafetySmart® Field Agent to All ShotSpotter Customers
Key Highlights
- ➤Field Agent generally available to all ShotSpotter agencies after June beta
- ➤First-year access offered at no additional charge for up to 20 users per agency
- ➤CrimeTracer integration beta planned for November; general availability targeted for early 2027
- ➤Field Agent expanding to CAD, RMS, documents and spreadsheets for broader agency data analysis
Expert Statements
Ralph Clark, President and CEO of SoundThinking
“Field Agent represents a new way for public safety professionals to put ShotSpotter intelligence to work”
Ralph Clark, President and CEO of SoundThinking
“By making it easier to analyze gunfire activity, uncover patterns and generate actionable insights, we’re helping agencies make faster, better-informed decisions. And as we expand Field Agent to additional sources of operational data, we see even greater opportunities to bring the power of AI into everyday public safety operations.”
Lucas Roethlisberger, Detective, Intelligence Unit / Crime Gun Intelligence Center, St. Louis Metropolitan Police Department
“Field Agent is helping us get more value from information we already have”
Lucas Roethlisberger, Detective, Intelligence Unit / Crime Gun Intelligence Center, St. Louis Metropolitan Police Department
“Instead of waiting for someone to pull data and build an analysis, our team can ask questions directly, identify patterns, and get useful insights much faster. What’s especially exciting is the potential to bring more of our operational data into that experience, giving our people a more complete picture to support better-informed decisions.”
ORLANDO, Fla., Oct. 23, 2026 (GLOBE NEWSWIRE) -- SoundThinking, Inc. (Nasdaq: SSTI), a leading public safety technology provider, today announced the general availability of SafetySmart® Field Agent to all ShotSpotter agencies, marking the transition from the beta program announced in June to broader commercial availability. SoundThinking is making Field Agent available to ShotSpotter agencies at no additional charge for up to 20 users per agency during the first year.
Introduced earlier this year with more than 20 beta agencies, Field Agent helps public safety personnel turn operational information into actionable insights without overburdening limited analyst resources. Using natural-language questions, personnel can analyze ShotSpotter data, identify trends, and generate maps, charts, incident summaries and draft briefings. By combining analysis and reporting in a single conversational experience, Field Agent reduces manual tasks and helps personnel across the agency make better-informed operational decisions.
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