Supply Chain Modernization Strengthens Business Resilience
Business Wire•15/10/2026•09:00 ET
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Key Highlights
- ➤2026 ISG report evaluates 31 supply-chain service providers across three quadrants
- ➤Accenture, Capgemini, Cognizant, Deloitte, Genpact, Infosys, TCS and Wipro lead three quadrants each
- ➤HCLTech leads two quadrants and earns 2026 global CX Star Performer recognition
- ➤Enterprises are adopting AI-enabled forecasting, control towers and risk sensing
- ➤Geopolitical instability, trade policies, inflation and labor shortages expose traditional supply-chain weaknesses
Expert Statements
Bob Krohn, ISG partner, Manufacturing
“Companies have spent years digitizing individual supply chain functions, but multiple disruptions are exposing the cost of siloed decision-making”
Bob Krohn, ISG partner, Manufacturing
“The priority is now to link risk signals, planning and execution so leaders can act before a local problem becomes a network-wide problem.”
Tarun Vaid, ISG principal analyst and lead author of the report
“A control tower is no longer valuable simply because it shows where goods are”
Tarun Vaid, ISG principal analyst and lead author of the report
“It delivers value by turning data about multiple supply-chain functions and partners into a coordinated response and establishing clear ownership when disruptions force trade-offs.”
Companies adopt AI-enabled operations, intelligent orchestration and risk management to increase agility and reliability, ISG Provider Lens(®) report says
Enterprises worldwide are revamping supply chain strategies to sustain business continuity and maintain compliance amid persistent disruption, according to a new research report published today by Information Services Group (ISG ) (Nasdaq: III ), a global AI-centered technology research and advisory firm.
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