T-Mobile 2025 Corporate Responsibility Report: Designing for Accessibility and Building Industry-wide Best Practices

NORTHAMPTON, MA / ACCESS Newswire / October 6, 2026 / Expanding access to connectivity means ensuring that all customers, regardless of their ability, can use our products and services. We offer a range of accessibility options, including Speech-to-Speech and IP Relay services for calls, American Sign Language-fluent customer service specialists, and access to enhanced 411 resources. In retail stores, we host Accessibility Days to provide specialized assistance to customers with disabilities.

T-Mobile's Accessibility Resource Center (ARC) helps us embed accessibility into products and services from the start. The ARC team provides guidance on accessible product development, including training materials and policies, and increases digital accessibility awareness across our workforce. In 2025, the ARC team launched a comprehensive reporting and accountability program that shares compliance and performance accessibility insights with internal teams and vendors responsible for developing front-end content.