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TD SYNNEX Unveils AI That Works Alongside Partners, Expanding PartnerFirst with Agentic Capabilities

Business Wire•08/10/2026•15:00 ET
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Key Highlights

  • ➤TD SYNNEX (SNX) expands PartnerFirst with agentic AI capabilities
  • ➤PartnerFirst Digital Bridge adds MCP access across 53 business motions
  • ➤PartnerFirst Agent adds 40 features for task execution and workflow automation
  • ➤PartnerFirst serves more than 65,000 active users
  • ➤Eight additional vendors join Customer Lifecycle AI after initial launch

Expert Statements

Nate Herz, Regional CIO North America, TD SYNNEX

“PartnerFirst is built to grow our customers’ business and in order to continue that progress, we want AI to be something our partners run on, not just experiment with”

Nate Herz, Regional CIO North America, TD SYNNEX

“These agentic capabilities turn a connected platform into a connected customer experience that helps spot opportunities, make data-driven recommendations and work inside the tools partners are already using.”

Nate Herz, Regional CIO North America, TD SYNNEX

“By combining ease of use with powerful automation, MCP and Agent Bridge will help partners accelerate time-to-value and scale AI across their organizations.”

Clay Ostlund, President of Marco Technologies and TD SYNNEX customer

“The MCP connection brings faster, relevant information into the work we’re already doing. What used to take us hours now takes us minutes, so our team can resolve issues faster and focus on more productive work.”

Jessica McDowell, SVP, NA Marketing and Digital Customer Success, TD SYNNEX

“Partners who lean into PartnerFirst are already growing faster, and these AI capabilities are built to widen that gap”

Jessica McDowell, SVP, NA Marketing and Digital Customer Success, TD SYNNEX

“With more than 65,000 active users, customers that are regularly transacting across our digital offerings are seeing impactful growth.”

Jessica McDowell, SVP, NA Marketing and Digital Customer Success, TD SYNNEX

“When AI identifies the opportunity, recommends the next move and completes the work inside the tools partners already use, partners will more efficiently create outcomes and impact.”

TD SYNNEX Unveils AI That Works Alongside Partners, Expanding PartnerFirst with Agentic Capabilities

New PartnerFirst capabilities debuted at Inspire put AI to work inside partner operations, from pre-built agents and a standardized MCP connector to lifecycle coaching and self-service reporting

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