Teton Launches AI-based E-Call system to give care teams more context when residents ask for help
PR Newswire•15/10/2026•09:00 ET
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Key Highlights
- ➤Teton launched AI-based E-Call for Assisted Living, Memory Care and Independent Living communities
- ➤37 residents made 6,396 requests during Teton E-Call’s first four full months
- ➤Caregivers accepted every request in a median 51 seconds through the app workflow
- ➤Nearly 30% of calls arrived between 7 p.m. and midnight, highlighting evening staffing demand
- ➤Seven residents generated roughly two-thirds of calls, prompting individual care-plan reviews
Expert Statements
Kim Elliott, Chief Clinical Advisor at Teton
“Care teams have traditionally entered a room knowing only that someone pressed a button. Teton E-Call gives them useful context before they arrive and creates a record that can reveal patterns in demand. At Wynwood House, that record showed when calls peaked and which residents would benefit from proactive care, so the team could plan for those needs ahead of time.”
Brittany Selfridge, Regional Director of Operations at Wynwood House (Aquinas Senior Living)
“Every team here would have told you the evenings were busy, but it was difficult to pinpoint exactly why. With Teton E-Call, we can see clear patterns. A resident calling several times a night may be telling us something about their care plan, and we can act on that instead of answering the same call again and again.”
Teton Launches AI-based E-Call system to give care teams more context when residents ask for help PR Newswire
At the first community to use Teton E-Call, caregivers accepted requests in a median of 51 seconds, and four months of data revealed when and where care demand concentrated
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