The Hackett Group® Establishes AI World Class Information Technology Benchmarks
Business Wire•06/10/2026•10:00 ET
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Key Highlights
- ➤AI World Class organizations cut IT process costs by 27%-35%
- ➤AI World Class organizations reduce IT staffing levels by 34%-44%
- ➤AI World Class organizations improve project ROI by 1.5X-2.5X
- ➤AI investments can lower order-to-cash process costs by 52%-59%
- ➤AI-enabled transformation creates a 75% performance gap versus simple automation
Expert Statements
Michael Fuller, Principal, The Hackett Group
“CIOs face a paradox: AI requires greater investment while the business expects lower costs with higher performance”
Kyle Robichaud, Principal, The Hackett Group
“The CIO’s role is rapidly expanding from managing technology performance to enabling enterprise performance”
The Hackett Group(®) Establishes AI World Class Information Technology Benchmarks
New research shows AI World Class technology organizations reduce IT process costs by 27%-35%, improve project ROI by 1.5X-2.5X and drive compounding enterprise performance improvement
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