Trupanion Recognized Among Canada’s Best for Customer Service by Newsweek
Key Highlights
- ➤Trupanion named among Canada’s top pet insurers for customer service by Newsweek
- ➤Nearly 99% monthly retention and thousands of member referrals each month
- ➤Nearly $650 million paid directly to Canadian veterinary practices
- ➤Nearly 980,000 Canadian pets protected; $1.1 billion paid in veterinary claims
- ➤Two Stevie Awards recognized Trupanion’s contact center and customer service employer performance
Expert Statements
Margi Tooth, President and CEO of Trupanion
“At Trupanion, exceptional service means standing by pet parents from the very start of their coverage and through every moment that follows.”
Margi Tooth, President and CEO of Trupanion
“Ultimately, the strongest testament to Trupanion’s commitment to its members is what members themselves choose to do: stay and recommend Trupanion to others. With nearly 99% monthly retention and thousands of member referrals each month, their actions speak volumes about the trust Trupanion has earned. Powerful evidence that when you consistently put pet parents first, loyalty follows.”
Margi Tooth, President and CEO of Trupanion
“Technology helps us take the friction out of the financial side of pet care, so families get clear answers and fast support whenever their pet needs help.”
Margi Tooth, President and CEO of Trupanion
“But when a pet receives a cancer diagnosis at 10 p.m. on a Sunday night, no family wants to navigate an automated system. That’s where our people step in, because we know their pet is family. Technology makes the process effortless; our people make it personal. I’m incredibly proud of our teams for showing up that way every day.”
Recognition reflects how Trupanion combines innovative technology and 24/7/365 human support to enhance the pet insurance experience, helping pet families navigate veterinary care with greater ease and confidence whenever they need it.
SEATTLE, Nov. 12, 2026 (GLOBE NEWSWIRE) -- Trupanion, North America’s leading pet insurer, has been recognized as one of Canada’s top pet insurers for customer service on Newsweek’s Canada’s Best Customer Service 2027 list, underscoring its commitment to delivering a seamless and supported payment experience for pet parents and veterinary teams.
Get started
Create a free account to read the full story.