TTEC Announces Third Quarter 2026 Financial Results and Reaffirms Outlook for Full Year 2026
Key Highlights
- ➤Q3 revenue $492.2 million, down 5.2% year over year
- ➤Non-GAAP adjusted EBITDA $51.5 million, up from $43.4 million
- ➤Non-GAAP EPS $0.22, versus $0.12 in the prior year
- ➤Net debt fell to $743.6 million; credit facility extended to November 2028
- ➤Full-year 2026 guidance reaffirmed at $1.94-$1.99 billion revenue and $205-$225 million EBITDA
Expert Statements
Ken Tuchman, Chairman and chief executive officer of TTEC
“Our third-quarter results show that the specific plans we laid out for this year are taking hold. Across TTEC Engage and TTEC Digital, we executed against our commitments; improving sales pipeline quality, strengthening program economics, expanding margins, and putting purpose-built AI tools into the hands of our frontline teams to create better outcomes for our clients and their customers.”
Ken Tuchman, Chairman and chief executive officer of TTEC
“We recognize that there is more work ahead to return to our historical levels of growth and profitability, but the progress is measurable and improving. Our clients have said that they need a partner who can bring AI and human expertise together securely and at scale, and that is what we are delivering. With a healthy backlog and a team focused on execution, we enter the fourth quarter with momentum and confidence in our direction.”
Kenny Wagers, Chief financial officer of TTEC
“Our third quarter financial results delivered strong profitable growth across both segments, reflecting our disciplined execution of our 2026 priorities. In Engage, our continued focus on right shoring delivery, rationalizing and improving underperforming client programs, managing costs and driving operational efficiencies is resulting in margin improvement. Our Digital segment continues to perform in line with expectations with solid double-digit expansion in our growth practices. As a result, we expect the fourth quarter to continue to reflect higher margins both sequentially and year-over-year for both segments.”
Kenny Wagers, Chief financial officer of TTEC
“The third quarter also delivered solid cash flow as we continue to deleverage our balance sheet. Year to date, we have generated approximately $88 million of free cash flow and reduced our net debt by over $81 million, ending in a net debt position of $744 million. We successfully amended our credit facility, extending the maturity date to the fourth quarter of 2028, providing us flexibility to continue to execute on our strategic priorities.”
AUSTIN, Texas, Nov. 09, 2026 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global technology, consulting and managed services company focused on delivering solutions at the intersection of data, AI and customer experience, announced today financial results for the third quarter ended September 30, 2026.
"Our third-quarter results show that the specific plans we laid out for this year are taking hold. Across TTEC Engage and TTEC Digital, we executed against our commitments; improving sales pipeline quality, strengthening program economics, expanding margins, and putting purpose-built AI tools into the hands of our frontline teams to create better outcomes for our clients and their customers," commented Ken Tuchman, TTEC chairman and chief executive officer.
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