TTEC Digital Deploys First Live Salesforce Customer on Agentforce Contact Center

AUSTIN, Texas, July 23, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced that TTEC Digital has successfully completed the first Salesforce customer go-live of Agentforce Contact Center with client Compass Working Capital, a non-profit financial services organization dedicated to assisting families in building assets and achieving homeownership.

“The TTEC Digital team worked alongside us as true partners, taking the time to understand our clients, our coaches, and the realities of serving busy families managing tight budgets and full lives. With that insight, TTEC Digital implemented Agentforce Contact Center in a way that was designed around our needs, helping calls reach the right coach, enabling callbacks on our clients’ schedule, and using AI to handle data entry so our staff can stay focused on the conversation in front of them,” said George Reuter, managing director of impact and innovation at Compass Working Capital.