TTEC Digital Unveils 40+ AI Agents on Google Cloud Gemini Enterprise for CX to Help Modernize Government Experiences
Key Highlights
- ➤GovEx AI Agent Suite launches with more than 40 prebuilt conversational AI agents
- ➤TTEC Digital expands FedRAMP-compliant solutions for government agencies
- ➤Agents support end-to-end public service requests through chat and voice channels
- ➤Suite built on Google Cloud Gemini for customer experience and Botcopy platform
- ➤Google Cloud recognizes TTEC Digital with Public Sector Partner Expertise Badge
Expert Statements
Chris Brown, President of TTEC Digital
“Government agencies need AI solutions grounded in real-world use cases that improve access to services while addressing growing demand and limited resources. Our GovEx AI Agent Suite helps agencies automate routine interactions, provide faster answers, and simplify common government services. As a Premier Google Cloud Co-sell Partner, TTEC Digital is helping public sector organizations scale digital transformation with out-of-the-box AI agents that provide measurable value”
Steve Parowski, Public Sector Group Leader at TTEC Digital
“There is growing demand across government for off-the-shelf AI agents that can be deployed quickly and adapted to specific agency needs. The GovEx AI Agent Suite gives agencies a streamlined path to deploy secure, compliant digital agents across platforms, including Humanify G, helping them improve citizen experience while supporting mission readiness.”
Dai Vu, Managing Director, Marketplace & ISV GTM Programs at Google Cloud
“TTEC Digital’s GovEx AI Agent Suite will help agencies deploy, manage, and grow the solution on Google Cloud’s trusted, global infrastructure. TTEC Digital can securely scale and support agencies using prebuilt AI agents to handle real citizen service tasks end-to-end.”
Dustin Dye, CEO of Botcopy
“TTEC Digital has brought deep public sector CX and implementation expertise to these prebuilt service journeys. Together with Google Cloud, we are helping agencies start from proven workflows rather than blank agent builds, so they can deploy accessible, production-ready AI experiences faster.”
AUSTIN, Texas, Oct. 20, 2026 (GLOBE NEWSWIRE) -- TTEC Digital, one of the largest pure‑play customer experience (CX) solutions partners for data, AI, and security, today announced the expansion of its existing FedRAMP-compliant solutions with the Government Experience AI Agent Suite (GovEx AI Agent Suite). This new set of more than 40 prebuilt conversational AI agents is designed to help government agencies deliver secure, human-monitored AI for public services faster and more effectively.
The solution allows agencies to deploy AI agents that resolve public service requests from start to finish. Residents can use conversational chat and voice channels to complete common tasks, such as submitting applications, renewing services, and requesting information.
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