TTEC Government Solutions Awarded $21 Million Contract to Modernize IRS Contact Center Infrastructure

AUSTIN, Texas, Aug. 13, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced its public sector subsidiary, TTEC Government Solutions in conjunction with TTEC Digital, has been awarded a one-year, $21 million contract by the Internal Revenue Service (IRS) to provide contact center enterprise infrastructure software and solutions.

Awarded through TTEC's General Services Administration Multiple Award Schedule, the contract grants TTEC Government Solutions the prime contractor responsibility for operating, sustaining, and modernizing the IRS contact center information technology infrastructure. The award underscores TTEC's growing role as a trusted technology partner to federal agencies delivering secure, reliable, and citizen-centric experiences at enterprise scale.