TTEC Recognized by Everest Group for Sixth Consecutive Year in CXM Services PEAK Matrix® Assessment for the Americas
Key Highlights
- ➤TTEC recognized by Everest Group for sixth consecutive year in Americas CXM assessment
- ➤TTEC ranked among Americas’ top five providers for Vision & Capability
- ➤TTEC named Major Contender and Star Performer in EMEA CXM assessment
- ➤2026 Americas assessment evaluated 63 CXM service providers
Expert Statements
Chhandak Biswas, Vice President, Everest Group
“TTEC continues to be positioned as a Major Contender in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 – Americas, supported by its broad CXM service portfolio, diversified enterprise client base, and combination of operational and technology expertise. Alongside TTEC Digital’s CX consulting and implementation capabilities, TTEC has invested in applying AI directly to frontline performance through areas such as simulation-based learning, coaching, knowledge support, and performance management. Its ability to combine these capabilities with scaled service delivery and high-touch support enables it to address both operational improvement and customer experience transformation.”
John Abou, CEO of TTEC Engage
“Customer experience is entering a new era in which AI must work alongside people, technology, and operations to deliver meaningful business results. Our focus is on helping clients connect those capabilities to improve customer interactions, strengthen operations, and create lasting value.”
AUSTIN, Texas, Oct. 06, 2026 (GLOBE NEWSWIRE) -- TTEC, a leading global consulting, technology, and managed services company delivering solutions at the intersection of data, AI, and customer experience (CX), today announced it has been recognized by Everest Group for the sixth consecutive year in its Customer Experience Management (CXM) Services PEAK Matrix(®) Assessment for the Americas. In the 2026 assessment, TTEC was positioned as a Major Contender in the Americas, and a Major Contender and Star Performer in EMEA.
The Everest Group assessment evaluates CXM providers across Market Impact and Vision & Capability, including vision and strategy, scope of services offered, innovation and investments, and delivery footprint. TTEC received strong evaluations across all these areas and placed among the top five providers in the Americas for Vision & Capability.
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