Voice AI Platform Harmony Launches to Convert Customer Conversations into Revenue
Business Wire•19/10/2026•09:00 ET
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Key Highlights
- ➤Harmony launches for mid-market and enterprise customers across four countries
- ➤Harmony’s proprietary LLMs deliver approximately 200ms audio-in-to-audio-out latency
- ➤Harmony agents report contact rates of up to 70%
- ➤Bright Car Finance says Harmony increased deals closed by 9% in less than a year
- ➤Harmony is built by monday.com using voice technology acquired from OneAI
Expert Statements
Vitali Margolin, Head of Harmony
“We are tackling the more complex, higher-stakes calls where every wrong answer costs money and every missed opportunity risks a potential deal”
Vitali Margolin, Head of Harmony
“Unlike generic solutions that rely on third-party LLMs, our specialized models and structured logic translate into conversations that sound human and a response time that feels human. It’s what makes the difference when the goal isn't just completing a call, but growing a business.”
Richard Stubbs, Director, Bright Car Finance Ltd
“We generate around 2,500 approved applications a month but were only converting about 5% of them into finance agreements because leads went cold before a rep could reach them.”
Richard Stubbs, Director, Bright Car Finance Ltd
“Harmony's AI agent now follows up with every approved applicant right away. It qualifies about half of the conversations it has and hands 80% of those live to our advisers, driving a 9% increase in deals closed in less than a year. It's taken the repetitive work off our team so they can focus on the conversations that really matter.”
Voice AI Platform Harmony Launches to Convert Customer Conversations into Revenue
Harmony’s proprietary, task-specific LLMs respond in about 200 milliseconds and produce a contact rate of up to 70%, enabling businesses to scale without limits
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