West Bend Lays the Foundation for AI-Driven Claims on Guidewire
Key Highlights
- ➤West Bend Insurance successfully runs claims operations on Guidewire Cloud (GWRE)
- ➤Guidewire Cloud establishes data foundation for scaling AI across West Bend claims
- ➤Implementation covers all lines of West Bend’s business
- ➤EY led West Bend’s Guidewire Cloud implementation
Expert Statements
Murali Natarajan, Senior vice president and chief information officer, West Bend
“Connecting our reliable data directly to live workflows is what makes AI in claims management possible”
Murali Natarajan, Senior vice president and chief information officer, West Bend
“By embedding analytics directly into the daily workflow, we can improve indemnity accuracy and deliver optimized claims service to our policyholders.”
Murali Natarajan, Senior vice president and chief information officer, West Bend
“That foundation enables us to build a system that learns from every closed claim to improve how we process the next.”
Michael Mahoney, Head of professional services, Guidewire
“West Bend is showing how forward-thinking insurers use solid data foundation and Guidewire as the foundation for AI and agentic claims”
Michael Mahoney, Head of professional services, Guidewire
“Implementing Guidewire Cloud provides the direct, real-time data access required to turn raw claims information into actionable operational intelligence.”
Chris Raimondo, EY Global and EY US Insurance Consulting Leader
“West Bend now has the foundation to shift from reactive claims handling to a proactive, data-driven strategy across the entire business.”
Chris Raimondo, EY Global and EY US Insurance Consulting Leader
“That is exactly the kind of transformation that positions an insurer for what comes next with AI.”
West Bend Lays the Foundation for AI-Driven Claims on Guidewire PR Newswire
WEST BEND, Wis. and SAN MATEO, Calif., Sept. 29, 2026 /PRNewswire/ -- West Bend Insurance Company and Guidewire (NYSE: GWRE) today announced that West Bend is successfully running its claims operations on Guidewire Cloud. This implementation elevates service quality and decision-making across all lines of business while establishing the reliable data foundation required to scale AI across West Bend's claims operations.
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