What is the Auto Lab at Allstate Claims University? How Allstate trains auto claims adjusters on modern vehicle damage
PR Newswire•06/10/2026•09:03 ET
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Key Highlights
- ➤Allstate Claims University opened a 33,000-square-foot training center in August 2026
- ➤Auto Lab features 22 vehicles and four motorcycles across electric, hybrid and gas-powered models
- ➤Lab design draws on more than 3.5 million auto claims
- ➤Training targets hidden damage involving structures, undercarriages, cameras, sensors and ADAS
Expert Statements
Mike Fiato, Executive vice president and chief claims officer at Allstate
“Today's vehicles are far more complex than they were even a few years ago, and claims adjusters need a deeper understanding of how damage affects the entire vehicle. The Auto Lab allows them to build the expertise needed to help customers make informed decisions when they're recovering from damage.”
What is the Auto Lab at Allstate Claims University? How Allstate trains auto claims adjusters on modern vehicle damage PR Newswire
Allstate's Auto Lab uses real vehicles, diagnostic technology and hands-on training to help claims adjusters identify hidden damage that may not be visible from the exterior, supporting more informed assessments and customer guidance
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